The control tower for
AI-orchestrated operations.
Role-aware portals on top. Three pillars in the middle. A connected fabric of systems-of-record underneath. OpsATC.AI is the operational layer the modern distribution and integration business has been missing.
The product is small in concept and big in surface area.
Three pillars define the product. Five portals deliver it. One agent — Major Tom — oversees and orchestrates your operations — operator commits in their own UI.
A field tech shouldn't see customer financials.
A CFO shouldn't see warehouse pick queues.
Each portal is purpose-built for a specific role with its own sidebar, Major Tom prompts, and data lens with role-based access from day one.
For the people who run the operation.
Multiple personas, role-specific sidebars, one shared digital thread. Operations Directors see strategic dashboards. Supply Chain Analysts see tactical buffer health. Process Improvement Leads see the Process Intelligence Engine driving continuous improvement.
| Order | Status | ETA |
|---|---|---|
| SO-88142 | In transit | May 6 |
| SO-88137 | Delivered | May 2 |
| SO-88129 | Exception | May 9 (revised) |
| SO-88121 | On hold | Pending credit |
| SO-88105 | In transit | May 7 |
For your customers, branded as theirs.
Self-service order status, OTIF visibility, exception transparency, document retrieval. Replaces the "where's my PO" inbound — and replaces it with a customer experience that drives renewals.
Transparent scheduling for a collaborative and expedited onboarding experience.
New-customer onboarding is where most distributors lose 60–90 days of margin. OpsATC.AI walks both sides through guided EDI mapping, master-data validation, item setup, and pricing rules — with Major Tom as the co-pilot.
Field service that arrives already briefed.
RMA, warranty, technical support, depot repair. Tickets land with full context — Major Tom reads the customer's last 90 days of shipments, the open exceptions, and the relevant engineering notes from the PLM on demand the moment the ticket arrives. No data lake, no historical extract — just a read against the source systems via MCP.
Air Traffic Control within the control tower.
EDI transaction monitor, integration health, user permissions, audit trail, MCP connector configuration. The portal that makes every other portal trustworthy.
Five layers of intelligence. One product.
OpsATC.AI is built top-to-bottom as an AI-native platform, not retrofitted onto a legacy SaaS spine. Every layer observable, every connector MCP-native, every read audited.
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Read
01 Read
Reads from your systems via MCP — ERP, WMS, CRM, MES, PLM, planning suites, EDI.
No writes, ever. -
Reason
02 Reason
Builds a coherent picture of the operation across systems that don't natively talk to each other.
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Analyze
03 Analyze
Compares what's happening to what should be happening — surfaces variance, slippage, and risk before they escalate.
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Sync
04 Sync
Aligns the team. Every operator on a build, an account, or an exception sees the same truth at the same moment.
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Recommend
05 Recommend
Surfaces the best next move with sources cited. The team decides. The team acts. Major Tom doesn't act for you.
Orchestration finds the work. Process intelligence finds the fix.
Every other category in the comparison table stops at orchestration. The Process Intelligence Engine is the layer above: it identifies bottlenecks, quantifies their dollar impact, and tracks the fix closed-loop. The difference is reactive vs. compounding.
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CaptureEvery event, every system, real time.
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IdentifyPatterns find the bottleneck.
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QuantifyAuditable dollar math.
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TrackInterventions ranked by ROI.
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VerifyPredicted vs. actual. Loop reopens.
Auditable math, not gut estimates
Every quantified bottleneck shows the source data, the assumption set, and the calculation. CFOs can dispute a number — they cannot dispute the math because they can see it.
No black box
Every recommendation cites the underlying pattern and the systems of record it was derived from. Process improvements identified in your tenant belong contractually and operationally to you.
Every system you've already paid for is already a partner.
305 connectors across 5 tiers. Tier 1 (~80 platforms) with full implementations in the catalog; Tiers 2–5 scaffolded and built just-in-time as design-partner needs emerge. Plus an MCP SDK for the systems that are uniquely yours.
ERP & FinancialsEnterprise resource planning
Planning & S&OPDemand, supply, IBP
Warehouse ManagementWMS & inventory orchestration
Manufacturing ExecutionMES & shop-floor systems
PLM & EngineeringProduct lifecycle management
Logistics & TMSTransportation, visibility, freight
CRM & Field ServiceCustomer + service operations
ProcurementSpend, sourcing, supplier mgmt
ITSMIT service management
Project & Work ManagementTasks, plans, cross-team coordination
Data & AnalyticsWarehouses, lakes, BI
HRPeople & workforce data
EPMEnterprise performance management
QMSQuality management systems
EDI & B2B NetworksTrading partner integration
Generic AdaptersFor the systems uniquely yours — your custom escape hatch
MCP-native. No data lake required.
Most integration platforms replicate your operational data into a warehouse before they can act on it. OpsATC.AI reads your live systems read-only, on demand. No ETL pipeline. No historical extraction. No data-team involvement to start.
What we need
- ✓ Read-only credentials per system you want orchestrated
- ✓ Service accounts on those systems
- ✓ Allow-list approval for OpsATC.AI's egress addresses
- ✓ One-time field-mapping confirmation per connector
- ✓ Sandbox access during Day-1 validation
What we don't need
- ✗ Historical data extraction from your data lake
- ✗ Data warehouse seeding
- ✗ Replicated copies of your operational data
- ✗ Custom adapter work for standard platforms
- ✗ Data-team involvement to begin
Designed for the day your vendor makes a change unannounced.
SAP renames a field. Salesforce deprecates an endpoint. A vendor flips Basic auth to OAuth. APIs change — sometimes quarterly — and most integration platforms break loudly when they do. OpsATC.AI is built so that change happens at the adapter layer, never in your workflow.
- 01Canonical domain types. Your queries reference typed entities — SalesOrder, Part, WorkOrder, Shipment — so vendor field renames stop at the mapper file, not your prompts.
- 02Per-vendor isolation. A SAP change cannot affect a Salesforce path. Adapters fail independently and recover independently.
- 03Spec-driven adapter generation. When a vendor publishes an updated OpenAPI / WSDL / OData spec, adapters regenerate from the spec rather than being hand-patched. Phase 1 architecture; expanded coverage in Phase 2.
- 04Contract testing. Every adapter is designed to ship with replay-mode tests against recorded vendor responses, so drift surfaces in CI before production data flows. Contract-test infrastructure deploys with the first design-partner pilot.
- 05Structured error mapping. Vendor error codes are normalized into a typed error layer customer-facing code can branch on cleanly — no surprise downstream exceptions when a vendor adds a code.
- 06Merge gates. Every adapter — first-party or partner-built — must pass a fixed conformance check before merging. The bar is the same across the catalog.
Digging a bit deeper
Roadmap, Phase 2. Read adapters for Snowflake, Databricks, Google BigQuery, and Microsoft Fabric will query in place against your existing schemas — you control which tables OpsATC.AI can see. No data leaves your warehouse perimeter; OpsATC.AI is the federation layer, never the storage layer. This is opt-in, never a prerequisite to start.
Built for the operator who can't afford a leak — or a hallucination.
Every connector designed to be audited. Every recommendation cited by design. Every tenant isolated at every layer. Humans always decide. Pilot-scope vs production-hardening status, architectural commitments, contractual protections, and the page to send your security team live on the Trust Center.
We sit on top of your investments.We don't replace them.
Your ERP stays. Your S&OP suite stays. Your customer portal stays. Your factory MES stays. If you've spent eight figures on any of those, OpsATC.AI is the layer above — never a rip-and-replace.
Major Tom
Existing portals
If you already operate a customer-facing portal — your branded e-commerce front, an internal customer-success platform, a partner network — Major Tom and the orchestration layer work behind it via MCP. We don't ask you to retire your front door.
Established AI investments
SAP Joule, Oracle AI, Kinaxis Maestro's planning intelligence, Microsoft Copilot — they continue to do what they're good at. OpsATC.AI orchestrates across them and fills the agentic gap they don't.
Smart-factory programs
If you've invested in Industry 4.0, Siemens digital-thread, or a homegrown MES, OpsATC.AI consumes the data they emit and orchestrates exception response. Your factory program is the floor. We're the layer that hears it.
vs. the alternatives.
Side-by-side against the five categories operators evaluate alongside us — ERP-with-AI, supply-chain platforms, logistics control towers, AI ops platforms, and generic AI assistants. We didn't grade ourselves green on every row. The pattern that emerges: every other category does part of the job. None does the whole job.
| Capability | OpsATC.AI | ERP + AI SAP Joule, Oracle AI, MS Copilot |
Supply Chain Platform Kinaxis, o9, Blue Yonder, e2open |
Logistics Control Tower project44, FourKites, Roambee |
AI Ops Platform Aera, C3.ai, Palantir Foundry |
Generic AI Assistant ChatGPT Ent., Claude, Copilot |
|---|---|---|---|---|---|---|
| AI-native architecture (built for agents, not retrofit) | ● Built for agents | ○ Retrofit on transactional core | ◐ ML add-ons | ◐ ML overlays on freight data | ● AI-native (broad) | ● AI-native (general) |
| Cross-system read and analysis at the protocol layer | ● MCP, every system | ◐ Within ERP suite only | ◐ Read-heavy; some write | ○ Read-only telemetry | ◐ Custom connectors | ○ Chat only |
| MCP-native connector fabric | ● Day-one | ○ No | ○ Proprietary | ○ Proprietary | ○ Custom only | ◐ Limited |
| Role-aware portals (5 distinct) | ● Internal · Customer · Onboarding · Service · Admin | ◐ Internal only | ◐ Planner-only | ◐ Logistics-only | ○ Generic dashboards | ○ Single chat surface |
| Customer-tenant isolation (CM serving competitors) | ● Architectural | ● Per-instance | ◐ Multi-tenant SaaS | ◐ Multi-tenant SaaS | ◐ Multi-tenant SaaS | ○ Not designed for it |
| Process Intelligence Engine (bottleneck detection + ROI) | ● Built-in | ○ No | ◐ Planning-scoped | ○ No | ◐ Custom builds | ○ No |
| Source-cited responses (every fact attributed) | ● Always | ◐ Sometimes | ○ No | ○ No | ◐ Configurable | ○ No |
| Human-in-the-loop default; agentic action opt-in | ● By design | ◐ Workflow-dependent | ◐ Some autopilot | ○ Alerting only | ○ Variable | ○ Conversational only |
| Proactive prioritization (ranks the day's decisions before being asked) | ● Continuous, impact-ranked | ○ No | ◐ Alert-based, not ranked | ◐ Threshold alerts only | ◐ Custom dashboards | ○ Reactive only |
| Vertical specialization for distribution / CM / integration | ● Sole focus | ○ Horizontal | ◐ Mfg-leaning | ○ Logistics-only | ○ Horizontal | ○ Horizontal |
| No customer data used for foundation-model training | ● Contractual + architectural | ◐ Vendor-dependent | ◐ Vendor-dependent | ● Yes (no foundation model) | ◐ Vendor-dependent | ◐ Tenant-dependent |
| Audit-grade immutable action log | ● Forensic-grade | ● ERP-native | ◐ Planning logs | ◐ Event logs | ◐ Variable | ○ Conversation logs only |
| Time to first measurable outcome | ● 60–90 days | ○ 12–24 months | ○ 9–18 months | ◐ 3–6 months | ○ 12+ months | ● Days (per-user) |
| Change-of-control protections for design partners | ● Source escrow + perpetual license | ○ Not offered | ○ Not offered | ○ Not offered | ○ Not offered | ○ Not offered |
| Comparison reflects vendor public documentation · Last updated May 2026 | ||||||
Comparison reflects vendor public documentation as of May 2026 and the architectural design intent of OpsATC.AI. Some adjacent vendors offer roadmap items overlapping with us; we'll update this matrix quarterly. Have a vendor or capability we should add? Email [email protected] — we update the matrix on real evidence, not marketing claims.
See it run on your worst week.
Bring an exception you couldn't resolve — a missed cut date, an escalation you didn't see coming, a build that slipped because two buyers couldn't see each other's portfolios. Thirty minutes. We'll walk it through Major Tom live.