Every project has its own configuration. Every customer has its own version of the truth.
Integration shops, system integrators, and value-added resellers run on configuration sprawl, project lifecycle visibility, and service-ticket triage that requires PLM context. OpsATC.AI orchestrates across the systems you already deploy — Salesforce CPQ, ServiceMax, ServiceNow, Windchill, Microsoft Dynamics — and gives Major Tom the full project history before any ticket lands.
The five drains every integration shop fights.
Configuration sprawl
You've deployed the same product to thirty customers, each with a slightly different configuration. When a sales engineer needs to know what's in a customer's stack today, the answer lives in the as-built records — across CPQ, ERP, project files, and the engineer's memory.
Quote-to-order bottleneck
A prospect wants a quote. The configuration validator is in CPQ; the lead-time data is in ERP; the engineering effort estimate lives in someone's head. The quote takes three days because no one system has the full picture. Major Tom assembles the quote-grade context in one pass.
Project lifecycle blind spots
You sold the project six months ago. Where is it now — design review, build, integration test, customer commissioning? The status lives in Salesforce, ServiceNow tickets, project files, and field-engineer trip reports. By the time you assemble it, the customer has already escalated.
Service ticket triage
A customer reports an issue. Your support engineer needs the as-built configuration, the firmware version, the last 90 days of telemetry, the relevant PLM revision, and the warranty status. Today: six tabs and twenty minutes. Tomorrow: Major Tom pre-pulls all of it.
Field-tech briefing
Field engineer arrives at the customer site. Has the right tools? Knows the right firmware path? Has the right ECNs? Today, that's a phone call to the support desk. Major Tom briefs the field engineer on the way out the door, with the customer's full as-built history.
All five run on the same orchestration layer
Major Tom doesn't replace your sales engineers, your project managers, or your field service team. He compresses the time from signal to decision — across the project lifecycle, with cited sources from the systems of record, with audit trails for every recommendation.
Workflows for configuration, project, and service.
Customer · As-built configuration, on demand
The customer-facing portal answers "what's in our deployment?" with the full as-built record — pulled live from CPQ, ERP, and the project files. Cited responses, not approximations. Replaces the "let me check with engineering" inbound that consumes your account team's morning.
Onboarding · Quote-to-first-deployment
Configuration validation pulls from CPQ. Lead-time estimation pulls from ERP. Engineering effort estimation pulls from the project history of similar deployments. Major Tom assembles the quote-grade response in minutes, drafts the SOW, and stages the project setup — both internal and customer-side workspaces in sync.
Internal Ops · Project lifecycle dashboard
Every active project, ranked by risk and revenue exposure. Major Tom watches the milestone signals across Salesforce, ServiceNow, and your project management system. When a project starts drifting, he surfaces the pattern (resource conflict, supplier delay, customer-side blocker) before the slip is final.
Service · Field tech arrives briefed
Service tickets land with the customer's as-built configuration, the relevant firmware version, the last 90 days of telemetry from ServiceMax, the PLM revision in effect, and the warranty status — all auto-pulled, all cited. Mobile view works offline-first for field deployment.
Pre-built MCP connectors for the integration stack.
CRM & Field ServiceCustomer ops, service, dispatch
PLM & EngineeringProduct configuration, ECN, BOM
ITSM & Project TrackingTicket triage, lifecycle visibility
ERP & FinancialsOrder, invoice, lead time, cost
Data & AnalyticsTelemetry, project KPIs
Bring your worst project. We'll walk through how it changes.
Thirty minutes, your live operational pain — a stuck quote, a slipping deployment, a service escalation, a configuration question your account team can't answer. We'll walk through how the orchestration layer changes the response, the cycle time, and the cost. Written diagnosis within one business day.