Customer onboarding in days. EDI exceptions triaged before lunch.
Distribution runs on relationships, EDI, and the speed of customer onboarding — and most of those run on tribal knowledge in your team's heads. OpsATC.AI is the AI-native orchestration layer above your ERP, WMS, CRM, and EDI gateway. Major Tom reads the live order book, ranks exceptions by customer impact, drafts the response, and answers "where is my PO" with a cited line from the carrier event log — not a hallucinated paragraph.
The five operations that consume your week.
In the discovery conversations we've had with distributors, a recurring pattern keeps surfacing — different industries, different systems, the same five drains. Major Tom is designed around exactly these.
New-customer onboarding
EDI mapping, item master sync, pricing rules, contract terms, ASN setup. 60–90 days from contract to first revenue PO is industry standard. The cost is margin you never recapture.
Exception triage
EDI 855s rejected, 856 ASN mismatches, 810 short-pays, allocation conflicts on Tier-1 customers. Your buyers and customer-ops leads spend half the day routing tickets between systems and people.
"Where is my PO?"
Inbound calls and emails from customer purchasing, asking the same question. Each requires a swivel-chair lookup across the WMS, the carrier portal, and the customer master. The lookup is minutes; the volume is daily and recurring — the inbound tax that consumes a customer-ops desk.
OTIF performance
OTIF penalties on the Tier-1s are real money. The pattern that drove last quarter's drop is buried in three systems. By the time you find it, the penalty is already booked. Process Intelligence Engine surfaces the pattern before the penalty.
Tribal knowledge
Your nine-year customer-ops lead knows which substitutions are acceptable for which customer. When she's on PTO, the desk gets it wrong. Major Tom reads the historical decision log and surfaces the precedent.
All five run through the same orchestration layer
Major Tom doesn't replace your buyers, your customer-ops leads, or your supply chain analysts. He compresses the time from signal to decision — for all five drains, in the same agent, with the same audit trail.
Concrete workflows. Concrete outcomes.
Onboarding · Contract to first PO
Guided EDI 850/855/856/810 mapping with auto-detection. Master-data validation before go-live. Pricing rules and contract terms staged in stages. Customer-side workspace mirrors internal-side — both sides see the same status, the same exceptions, the same path to live. Designed to compress 60–90 days toward 20–30. Target; the first design-partner pilot is where we measure the actual delta against your baseline.
Internal Ops · Exception queue, ranked by impact
EDI rejects, ASN mismatches, allocation conflicts, OTIF-impacting handoffs — all surfaced in one ranked queue, prioritized by customer-revenue impact. Major Tom drafts the response with full context already pulled from your ERP, WMS, and CRM. The buyer reviews and approves in seconds, not minutes.
Customer · Self-service "where is my PO"
Branded customer portal designed to answer most "where is my PO" inbound by reading the live carrier event log and the WMS. Cited responses, not hallucinated estimates. The first design-partner pilot is where the deflection rate gets measured against your operator baseline — designed to take the inbound-call tax off your customer-ops desk while improving the customer experience.
Process Intelligence · OTIF pattern detection
The Process Intelligence Engine watches your operational stream continuously. When OTIF starts drifting on a Tier-1 customer, the engine identifies which lane / SKU / handoff is driving the drop, quantifies the penalty exposure, and recommends the intervention — before the penalty is booked.
Pre-built MCP connectors for the distribution stack.
OpsATC.AI sits on top of your existing investments — your ERP, WMS, CRM, EDI gateway, and customer portal. Nothing gets retired. Read-only connectors via Model Context Protocol, with audit trails at the protocol boundary.
ERP & FinancialsOrder management, AR/AP, item master
Warehouse ManagementInventory, fulfillment, ASN generation
EDI & B2BTrading-partner integration
CRM & ServiceCustomer relationships, ticket triage
Logistics & TMSCarrier visibility, freight
Bring your worst week. We'll walk through how it changes.
Thirty minutes, your live operational pain points — a customer escalation, a stuck onboarding, an OTIF drop. We'll walk through how the orchestration layer changes the response, the cycle time, and the cost. Written diagnosis within one business day.